Effective Date: January 1, 2026
ChatlyPro (“we”, “us”, “our”) is committed to protecting the privacy and personal data of individuals located in the European Economic Area (EEA) in accordance with the General Data Protection Regulation (GDPR).
This page explains how we collect, process, store, protect, and manage personal data in compliance with GDPR.
1. What Is GDPR
The General Data Protection Regulation (GDPR) is a European data protection law that provides individuals with rights over their personal data and imposes obligations on organizations that process such data.
2. Our Role Under GDPR
ChatlyPro acts as:
Data Controller for user account information
Data Processor for customer content uploaded into the platform
3. Lawful Bases for Processing
We process personal data under the following lawful bases:
Consent
Performance of a contract
Legal obligation
Legitimate business interests
4. Personal Data We Collect
We may collect:
Full name
Email address
Phone number
Business name
Billing and payment details
Login credentials
IP address
Browser and device information
Usage data
Customer-uploaded content
5. Special Categories of Data
ChatlyPro does not intentionally collect special categories of personal data (such as health, biometric, political, or religious information).
6. How We Collect Data
Data may be collected:
When you sign up
When you use the platform
When you submit forms
Through cookies and analytics
From integrations you connect
7. How We Use Personal Data
We use personal data to:
Create and manage accounts
Provide and operate services
Process payments
Customize AI responses
Provide customer support
Improve platform functionality
Send service-related communications
Maintain security and prevent fraud
8. Automated Decision Making
ChatlyPro may use automated systems to generate AI responses. No automated decision-making produces legal or similarly significant effects on users.
9. Data Subject Rights
You have the right to:
Access your data
Correct inaccurate data
Delete your data
Restrict processing
Object to processing
Data portability
Withdraw consent
Lodge a complaint with a supervisory authority
Requests can be sent to: [email protected]
10. Identity Verification
We may verify your identity before fulfilling GDPR-related requests to protect against unauthorized access.
11. Data Retention
We retain personal data only as long as necessary for:
Service delivery
Legal compliance
Dispute resolution
Business operations
12. Data Security Measures
We implement:
Encryption
Access controls
Secure servers
Regular monitoring
Security best practices
However, no system is 100% secure.
13. Data Processing Agreements
We enter into GDPR-compliant Data Processing Agreements (DPAs) with applicable customers and vendors when required.
14. Third-Party Processors
We may share data with:
Hosting providers
Payment processors
Analytics providers
Infrastructure partners
All are required to comply with GDPR.
15. International Data Transfers
Data may be processed outside the EEA. We ensure appropriate safeguards such as standard contractual clauses.
16. Breach Notification
If a personal data breach occurs that poses a risk, we will notify affected users and authorities within legally required timeframes.
17. Children’s Data
ChatlyPro does not knowingly collect personal data from children under 13 years of age.
18. User Responsibilities
Users are responsible for ensuring they have legal rights to upload customer data into ChatlyPro.
19. Right to Withdraw Consent
You may withdraw consent at any time without affecting prior lawful processing.
20. Complaints
If you believe your rights are violated, you may contact your local data protection authority.
21. Policy Updates
We may update this GDPR Compliance page from time to time. Changes will be posted on this page.
22. Contact Information
Email: [email protected]
Company: ChatlyPro
